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The purpose of this paper is to review the dominant role which technology plays in the new service development (NSD) process and indicate the critical success factors that managers should have in mind during the implementation of service projects, as well as the extent to which NSD lead to technological investments.

Studies were identified using a three-phased literature review methodology, which was suggested by Webster and Watson (2002). A total of 144 papers have been categorized and analyzed based on their content.

The findings of this paper indicate that information technology (IT) is a critical factor for the success of new services, but managers ignore its benefits. It could be used during the development process, to support managers to produce innovative services.

This study provides practical implications for IT managers, to increase the success rate of service innovation. The understanding of the effect of technology on firm performance can help managers to use technology to increase firms’ performance and provide an opportunity for organizations to benchmark their own processes of service innovation technology with their competitors.

This paper may be of interest to academics who are already studying service innovation or NSD-related scientific areas or researchers who have been introduced to the field but they are interested in examining more specific insights into where current research topics in this literature can be located and how they may contribute to them.

本论文旨在审视哪些科技是新服务研发（NSD）过程的关键，以及指出管理者应该谨记这些关键因素，特别是在执行管理项目和NSD导向科技投资的时候。

本论文采用三阶段文献综述法，此方法由Webster和Watson (2002) 提出。研究样本共为144篇文献，通过其内容进行分类和分析。

本论文结果指出科技时新服务成功的关键因素，但是管理者往往会忽视其带来的好处。建议在发展过程中，管理者应该重视科技对创新性服务的发展。

本论文结果对意于提高服务创新成功率的IT管理者有着实际指导意义。科技对于公司绩效的作用能够帮助管理者使用科技以提高企业绩效，并且对企业提高自身服务创新科技开发水平，比肩竞争者，也提供了机会。

本论文对于研究服务创新或者NSD相关科学领域的学术人员有着一定的价值，亦或者对于新加入这个领域的学者新人，帮助其有效的审视过去相关文献，以及探究相关应用。

新服务开发、服务创新、信息技术、电子服务、成功要素

文献综述

The purpose of this paper is to identify the factors that managers have to take into consideration when they implement the strategic information systems planning (SISP) process to develop information systems (IS) in the logistics sector.

Data were collected using questionnaires to IS executives in Greek small- and medium-sized enterprises (SMEs) of the logistics sector. Factor analysis is performed on the detailed items of the SISP process constructs.

The results of this paper indicate that IS executives do not focus on defining goals, which will be used to improve the operations of the supply chain for the IS development. Both IS executives and managers from the logistics department of each organization should participate in the process of information technology (IT) strategy formulation and implementation. Executives from the logistics department of each organization should be aware of implementing environmental and organizational analysis with greater meticulousness, to identify IT opportunities and apply IT strategy with greater agility rather than now.

A strategic planning process for IS development in the logistics sector is required to achieve the consistently IS planning objectives. This is an important challenge for executives in SMEs who do not concentrate on implementing a strategic planning process for IS development.

This paper examines the factors that influence the strategic development of IS in the logistics sector and improve the effectiveness of decision-making regarding the supply chain’s operation.

In terms of entrepreneurship, open data benefits include economic growth, innovation, empowerment and new or improved products and services. Hackathons encourage the development of new applications using open data and the creation of startups based on these applications. Researchers focus on factors that affect nascent entrepreneurs’ decision to create a startup but researches in the field of open data hackathons have not been fully investigated yet. This paper aims to suggest a model that incorporates factors that affect the decision of establishing a startup by developers who have participated in open data hackathons.

In total, 70 papers were examined and analyzed using a three-phased literature review methodology, which was suggested by Webster and Watson (2002). These surveys investigated several factors that affect a nascent entrepreneur to create a startup.

Eventually, by identifying the motivations for developers to participate in a hackathon, and understanding the benefits of the use of open data, researchers will be able to elaborate the proposed model and evaluate if the contest has contributed to the decision of establish a startup and what factors affect the decision to establish a startup apply to open data developers, and if the participants of the contest agree with these factors.

The paper expands the scope of open data research on entrepreneurship field, stating the need for more research to be conducted regarding the open data in entrepreneurship through hackathons.

Enterprise architecture (EA) is a means of a high level of abstraction of a business’ levels which helps organise planning and taking better decisions. Evidence has shown that the scope of EA is not restricted to technology planning, but the lack of business strategy and processes is the most common problem of EA frameworks. Consequently, a challenge stems from the fact that the formulation of strategy should not be modelled separately but as a holistic approach. The purpose of this paper is to evaluate the contemporary problems in existing EA modelling frameworks concerning the optimisation of business strategy concepts and to identify areas for improvement.

Studies were spotted using a three phased literature review methodology which was suggested by Webster and Watson (2002).

Although, previous studies have attempted to use tools and models to visualise the technological business planning, limited previous study has focussed on modelling strategic planning. Due to issues concerning the lack of guidelines for modelling business strategy, a holistic approach is needed to be made.

The paper contributes to the existing literature by assessing the current EA modelling languages and their skilfulness to modelling strategy. Moreover, it contributes to the determination of difficulties in modelling, as well as to the examination of ease of use of language in the context of strategy. Second, this paper provides an overview to practitioners who would like to develop effective EA modelling projects, as well as to architects who try to solve the problems of business complexity.

Family businesses are value-based enterprises, contributing significantly to wealth creation. Although extensive research is conducted on family businesses, there is no study investigating how the cultural traits in the Arab world affect the organizational culture of family businesses. This paper discusses how the cultural characteristics in the Arab world shape family enterprises and explores how the Arab world's organizational culture enables family firms to establish competitive advantage underpinned by founder centrality, the concept of family, and business principles spanning many generations.

A thorough search of the extant literature was done in Scopus, Web of Science, EBSCO, and ScienceDirect using a combination of keywords such as Arab culture, family businesses, family firm culture, organizational culture, cultural traits, management strategies, and entrepreneurial strategies. Selected articles were classified according to their content, reviewed, and analyzed.

This study makes a few critical contributions about the nature, and the origins of organizational culture in family firms, entailing the founder's centrality and stewardship theory. Specifically, family firms in the examined region appear to have a stronger firm culture compared to non-family businesses. Also, organizational culture affects family businesses considering the firm-level outcomes, such as hereditary transition success, family inertia, etc.

This paper adds to the existing theoretical knowledge and underlines the cultural traits and family firm culture in the Arab world. A framework is presented, offering practical recommendations to managers of family firms striving to advance their competitiveness.

Research focuses on factors that affect nascent entrepreneurs’ decision to create a start-up but research in the field of open data contests has not been investigated yet. So, there are no conclusions about the enhancement of entrepreneurship through the hosting of contests. This chapter aims to examine the factors that affect the decision of establishing a start-up by developers who have participated in open data contests. Interviews were conducted with developers who participated in hackathons and they aimed to launch their apps and establish start-ups. The obstacles were the limited support, marketing activities, and the lack of free data.

The purpose of this chapter is to conduct a structured literature review to examine the relationship between entrepreneurship and emotional intelligence in academic settings as well as the current entrepreneurship pedagogy for flexible, innovative and creative graduates. One hundred and twenty-eight peer-reviewed papers were analysed based on Webster’s and Watson’s (2002) methodology. Papers classified into three topics and a content analysis was implemented to discuss about the publication year, journals, authors, frequency of keywords and research method adopted. The contribution of this chapter is twofold. It is a bibliometric study which provides a macropicture of a research field, its evolution and connections among studies, in order to be a starting point for future researchers who are already studying entrepreneurial education or entrepreneurship-related scientific areas. Also, this chapter helps academics to improve educational programmes and curriculum to increase students’ entrepreneurial intention taking into account the factors that affect it.